Legal
Effective 11 August 2026. This policy explains how FrameDreaming processes personal information when you use our website, applications, creative tools, and support services.
This policy applies to FrameDreaming consumer services. FrameDreaming is an Australian sole trader. “FrameDreaming,” “we,” and “us” refer to the service operator. If a separate business agreement applies, that agreement may contain additional privacy terms.
We may collect account and profile details; authentication information; prompts and chat messages; uploaded images, videos, and other source material; generated outputs; Library and workflow data; balances, purchase references, payment status, and transaction records; support communications; preferences; and device, browser, IP address, cookie, diagnostic, security, and usage information.
Information comes from you, your use of the service, connected authentication and payment providers, app marketplaces, and service providers that help deliver or secure FrameDreaming. We do not require you to email passwords or full payment-card numbers.
We use information to create and secure accounts; provide requested AI generation and storage; maintain the Library and balance ledger; process payments; personalise settings; communicate service and security notices; provide support; detect fraud, abuse, and policy violations; analyse reliability; improve features; enforce terms; resolve disputes; and comply with law. Where applicable, processing is based on contract, legitimate interests, consent, and legal obligations.
With your separate permission, the prompts, chat messages, uploaded or reference images, and relevant model settings you submit are transmitted to the provider needed for the AI request. Depending on the feature and model, this may include OpenAI, Google, Replicate, Kling, and their supporting infrastructure. FrameDreaming does not use your prompts, uploads, or outputs to train AI models. Outputs are returned and may be stored in your Library.
Account, content, Library, and operational data is stored using controlled cloud infrastructure. We may share the minimum necessary information with database, storage, authentication, payment, app marketplace, AI generation, content-safety, email, support, monitoring, and professional service providers. This can include payment providers (Stripe for web payments and Apple for iOS purchases), app marketplace, identity, cloud, and AI model providers. We do not sell personal information.
Our providers may process information in countries different from yours. Where required, we use recognised contractual or legal safeguards. We use reasonable administrative, technical, and organisational measures, but no online service can guarantee absolute security. Protect your password and notify support of suspected account compromise.
We retain information while needed to provide the service and for legitimate security, fraud prevention, backup, billing, dispute, and legal purposes. Retention varies by data type. Account deletion removes or de-identifies information from active systems subject to technical processing time, backups, and records we must or may lawfully retain. You can delete your account yourself at any time from Account settings, on the web and in the iOS app.
Depending on where you live, you may request access, correction, deletion, portability, restriction, or objection; withdraw consent; opt out of certain processing; or complain to a regulator. You can withdraw third-party AI permission in Account; AI generation and analysis then remain disabled until you grant it again. Rights are not absolute and identity verification may be required. Email support@framedreaming.com for other requests.
We may use essential cookies and similar technology for sign-in, preferences, security, performance, and analytics. FrameDreaming is not directed to children under the minimum age required to consent to online services in their location, and users must be at least 13. Third-party sites and payment channels have their own privacy practices.
We may update this policy as the service or law changes. We will update the effective date and provide additional notice when appropriate. For privacy requests or questions, email support@framedreaming.com. For general enquiries, email hello@framedreaming.com.
Questions about this document? support@framedreaming.com
